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 FAQs

Frequently Asked Questions

Payment

Can I pay using a debit card?

Yes – all credit cards and debit cards are accepted. I suggest choosing Credit Card in the Payment Gateway in checkout.

Can I pay through international bank transfer?

Yes, we can provide formal invoices which include all our national and international banking information. Just contact us with:

  • The type of membership
  • Your name
  • Your address

Once we receive payment through bank transfer, we will send the log in details.

Please note: International buyers will incur a bank transfer / currency fee. This will be added to your invoice.

If you need any further assistance, please email us

Can I pay in any currency?

Yes, you can pay in any currency

We use two payment platforms:

  1. STRIPE supports processing payments in 135+ currencies, allowing us to charge customers in their native currency
  2. PAYPAL: supports processing payments in 26 currencies.

If you need any further assistance, please email us

Can you provide an invoice and banking details for our university accounts department?

YES of course. We can provide formal invoices which include all our national and international banking information. Just contact us with the name and address of the person for the invoice. Once we receive payment through bank transfer, we will send the log in details.

If you need any further assistance, please email us

Individual Downloads

Where is my download I have just bought?

Once you have paid, you receive two links. One link appears on the webpage after payment (see image), the other is in an email. You receive two emails. One is your digital receipt (see image) and the other email is the download link (see image). Sometimes, these emails go to Junk / Spam mail.

PLEASE check junk mail before emailing us. 

If for any reason you haven’t received the email or webpage link, then please contact us or use Live Chat (9-5 UK time).

How long do the paying download links stay active?

PDF Download links in an email only stay active for 7 days. Please download to you computer within this time period. This is stated in our terms and conditions.

These are PDF documents. How can I use these online?

We give you permission to convert our PDFs into Word documents but all logos and web addresses must remain on the document.

If you teach online, then Word document format is much better to send to your students than PDFs. Therefore, Academic English UK gives permission for our PDFs to be converted into Word documents for this purpose. Please keep all logos and web addresses on the Word documents. Please remember that only Institutional Membership allows you to remove our logos and to add your own signage to our documents.

I bought some lessons from you 6 months ago but have lost them - can you send them to me again?

NO – sorry but download resources are YOUR responsibility. If you lose, misplace or delete downloads, then unfortunately, you have to buy again.

How many resources / lessons are on your website?

Hundreds – At last count (August 2021) we had over 420 resources on our website amounting to a value of £570.

Teacher Membership

How do I access the Teacher Membership?

Please go here for detailed instructions on how to access Teacher Membership:

Webpage clear instructions: www.academic-englishuk.com/teacher-membership-access  or check our short video: https://youtu.be/zlL7k4umsNEhow to access teacher membershipThis is how it works:

  • You login  – then you go to our teacher membership page:
  • www.academic-englishuk.com/teacher-membership1 
  • Here you scroll down and will see all the icons for our main pages e.g. reading skills, argument essays, grammar, etc..
  • You click on any of these icons to be taken directly to the Teacher membership pages and those downloads.

Paying Downloads

  • On every  paying download, there is a TEACHER MEMBERSHIP link – this will take you directly to the free teacher membership download.
Are all the resources free in the Teacher Membership?

YES – absolutely everything. This includes all the listening materials too.

Does Teacher Membership include Listening Membership?

Yes – TEACHER MEMBERSHIP provides unlimited access to ALL of our materials (including Listening Membership).

How may teachers can I share documents with?

Teacher membership is for one individual teacher only. This means one teacher only – the person who bought the membership. You can share the resources with your classes (a reasonable amount would be around 100 students). Teacher membership does not give you permission to share materials on Electronic Learning Environments only through email and OneDrive. 

Institutional Membership is for schools, English departments, colleges and universitiesShare all our materials with unlimited teachers and unlimited students. 

What's the difference between 1 month / 6 month and 12 month memberships?

Time – we have approximately 300 pages (pages and blog posts) on our website with over 400 resources. This obviously takes a considerable amount of time to find and download. It can be done in a month but we recommend longer to explore our resources or even use our website as your file downloading area or resource centre as you are teaching.

New material – we usually create and add new material every two weeks. 6-month / 12-month memberships means you have free access to all our new materials too!

My membership has expired - how do I renew?

Near the end of your membership term, you will receive an email of expiration. You can renew through this or just buy again. If you bought a 6 or 12 month membership, we offer 10% off your next purchase – please contact us: email 

What does 'IP addresses are monitored and restricted to 5 IP addresses only' mean?

This means that you can only log in to a maximum of 5 different computers / devices at the same time. If you exceed this amount, your account will be locked for 24 hours.

Why? Because Teacher Membership is limited to one individual teacher and this prevent password sharing

 

What's the difference between Teacher and Institutional membership?

TEACHER MEMBERSHIP

PDF Documents (with logos)

Restricted freedom with our documents. Teacher membership is for one individual teacher only NOT Schools, colleges and universities. TEACHER MEMBERSHIP allows you to share the PDF materials with your students (via email or OneDrive) BUT these materials cannot be put on electronic learning environments or digital sharing platforms (only INSTITUTIONAL MEMBERSHIP allows this). Teaching online policy: If you teach online, then Word document format is much better to send to your students than PDFs. Therefore, Academic English UK gives permission for our PDFs to be converted into Word documents for this purpose. Please keep all logos and web addresses on the Word documents. Please remember that only INSTITUTIONAL MEMBERSHIP allows you remove our logos and to add your own signage to our documents.

 

INSTITUTIONAL MEMBERSHIP 

Logo-free Word Documents

Absolute freedom with our documents. Institutional Membership is for schools, colleges and universities. Share all our materials with unlimited teachers and unlimited students. Share all our materials on digital learning environments (these must be password protected). INSTITUTIONAL MEMBERSHIP is logo-free word documents (these can be adapted to suit your needs).

Institutional Membership

How do I access the Institutional Membership?

Please go here for detailed instructions on how to access Teacher Membership – it is the same procedure but you go to 

Webpage clear instructions: https://academic-englishuk.com/institutional-membership2  or check our short video: https://youtu.be/zlL7k4umsNE

how to access teacher membershipThis is how it works:

  • You login  – then you go to our teacher membership page:
  • https://academic-englishuk.com/institutional-membership2
  • Here you scroll down and will see all the icons for our main pages e.g. reading skills, argument essays, grammar, etc..
  • You click on any of these icons to be taken directly to the Teacher membership pages and those downloads.

Paying Downloads

  • On every  paying download, there is a INSTITUTIONAL MEMBERSHIP link – this will take you directly to the free teacher membership download.
What's the difference between 1 month / 6 month and 12 month memberships?

Time – we have approximately 300 pages (pages and blog posts) on our website with over 400 resources. This obviously takes a considerable amount of time to find and download. It can be done in a month but we recommend longer to explore our resources or even use our website as your file downloading area or resource centre as you are teaching.

New material – we usually create and add new material every two weeks. 6-month / 12-month memberships means you have free access to all our new materials too!

How many users can log on at one time with INSTITUTIONAL membership?
  • IP addresses are monitored and restricted to 20 IP addresses only (This is to prevent unauthorised password and username sharing). We can increase this if needed. Please contact us.

 

What's the difference between Teacher and Institutional membership?

TEACHER MEMBERSHIP

PDF Documents (with logos)

Restricted freedom with our documents. Teacher membership is for one individual teacher only NOT Schools, colleges and universities. TEACHER MEMBERSHIP allows you to share the PDF materials with your students (via email or OneDrive) BUT these materials cannot be put on electronic learning environments or digital sharing platforms (only INSTITUTIONAL MEMBERSHIP allows this). Teaching online policy: If you teach online, then Word document format is much better to send to your students than PDFs. Therefore, Academic English UK gives permission for our PDFs to be converted into Word documents for this purpose. Please keep all logos and web addresses on the Word documents. Please remember that only INSTITUTIONAL MEMBERSHIP allows you remove our logos and to add your own signage to our documents.

 

INSTITUTIONAL MEMBERSHIP 

Logo-free Word Documents

Absolute freedom with our documents. Institutional Membership is for schools, colleges and universities. Share all our materials with unlimited teachers and unlimited students. Share all our materials on digital learning environments (these must be password protected). INSTITUTIONAL MEMBERSHIP is logo-free word documents (these can be adapted to suit your needs).

What does 'IP addresses are monitored and restricted to 20 IP addresses' mean?

This means that you can only log in to a maximum of 20 different computers / devices at the same time. If you exceed this amount, your account will be locked for 24 hours.

Why? This is to prevent unauthorised password and username sharing.

 

Resources

How many resources / lessons are on your website?

Hundreds – At last count (August 2021) we had over 420 resources on our website amounting to a value of £570.

Can I use these materials for IELTS?

YESthe reading and listening texts are similar to IELTS academic tests. All of our materials have an English level indicator. Check this to see the level for IELTS.

How can I access your YouTube videos in China?

We use OneDrive & Dropbox file sharing applications to share all our videos and listenings. If you are in a country where you cannot access YouTube or Google-based websites, this is your solution. These apps provide access to all the MP4 & MP3 files on our website. This is only available for Teacher and Institutional Members.

File sharing

 

How often do you produce new material?

We produce new material / lessons / content on average every two / three weeks. This equates to about £100-150+ worth of new materials a year. We release a newsletter every two weeks – if you would like to join our newsletter, sign up here. www.academic-englishuk.com/contact-us 

 

Offers and discounts

When do you have offers and discounts?

This depends on many factors and quite often our discounts / offers are quite spontaneous. Join our mailing list to be informed of upcoming promotions. We release a newsletter on average every two weeks-  sign up here. www.academic-englishuk.com/contact-us 

 

I've had a membership before, would I be entitled to a discount?

YES, definitely. Please contact us and we will give you a 20% off discount code. Email us here: www.academic-englishuk.com/contact-us 

I bought a membership a few days ago but now you have a discount - can I have a refund and buy the membership with the offer?

Sorry but NO. Offers and discounts are often spontaneous on our website and only apply for that given period of time. We will not backdate or forward date discounts.

I'd like to buy a discounted membership but can't pay until after the discount deadline.

Sorry but NO. Discounts and offers only apply for the given period stated. All payments must be within that time period.

Got a question that is not on here – please send us a message.

 

Use this form to contact us. Our working hours are Monday to Friday 09:00 – 17:00 (UK time)

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20% Off Membership Sale

We're offering 20% off all our memberships until Oct 3rd 2021. Click here for more information.

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